|
Frequently Asked Questions
About the Bike Ride
General
About My Participant Center
Fundraising
Registration
See Event Details for starting time and location.
ABOUT THE BIKE RIDE
Are there hills and how steep are the climbs on the 60 and 20-mile routes?
The elevation for the Bear Mountain Bridge is approximately 176 feet. The rest stop that precedes the Bear Mountain Bridge is slightly higher (perhaps 200 ft.). The route 6 (Goat Trail) elevation after the bridge is about 550 feet (Total climb 750-800 ft.) These climbs are both on the 60-mile route. The highest point on the 20-mile route is about 200 feet but riders start on 9W, which is about 75 feet above sea level already. There is a Climb of approximately 125 feet Nyack-Congers. Those are the only serious climbs on the rides.
GENERAL
- I forgot my Username and Password.
Remember that your username and password are case sensitive. Click here to find your password. You will receive an e-mail with your username and password. If you still have problems, please contact us at nyv@nmss.org for help.
- How do I change my Username and/or Password?
First, login to the site using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, e-mail address, username and password. All changes will be made to your account immediately. There is no need to sign in again.
- How do I unsubscribe from e-mail?
Towards the bottom of each e-mail message there is a link stating, "Click Here to Unsubscribe from this E-mail Message." Click this link and follow the instructions given to unsubscribe.
ABOUT MY PARTICIPANT CENTER
- What is a Personal Page?
A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your bike center. You will be able to customize images, text and the style/color layout of the page.
- By default I have a personal page, do I have to change it?
Once you sign up for an event online, by default, you will have a personal page created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage.
- How do I change my personal fundraising goal?
First, you will need to login to your Bike Center. On the bottom right side of the Bike Center home page is the location to modify your personal fundraising goal. Enter your new goal and submit the changes.
- How do I change my team name, team division or team goal?
Only the team captain has the ability to change the team name or team division. The team captain will need to login to his/her bike center and click the "My Team Progress" button on the top right. On the Team Progress page, team captains will have the ability to update the team name, division and goal.
- How can I see who has donated to me?
Login to the site using your Username and Password. Go to your Bike Center and click the "My Progress" tab; this will allow you to view your donor list and any amounts having been donated.
- How can I see who is on my team?
Login to the site using your Username and Password. Go to your Bike Center and click the "Team Progress" tab; this will allow you to view your team roster and the amounts raised by each team member.
- What is a team message?
Simply go to your Bike Center and click the "Update Message to Team" button. This will allow you to make all necessary changes to your team message.
- What is the difference between making my personal page private or public?
By default, a personal page is Public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in the participant search list, and only people you personally invite will be able to support you.
FUNDRAISING
- Is the fundraising requirement in addition to the registration fee I paid?
The fundraising minimum requirement is in addition to your registration fee. Registration fees offset direct costs of producing the tour, so they are not included in your minimum fundraising requirement and the registration fees are nonrefundable.
- To whom should my donors make checks payable?
National Multiple Sclerosis Society, National MS Society, or NMSS.
- What if my donor makes a check payable to me?
No problem. Just endorse the back “Payable to NMSS,” sign it, and send it to us.
- Can I submit cash?
For your safety, as well as ours, we would prefer not to receive cash. Please ask your donors to write a check (serves as their receipt at tax time!) or ask them to make an online donation.
- May I mail checks to the Society before the Tour?
Yes! Please fill out a Pledge Sheet (either download online or from your fundraising kit) and mail it with your checks to:
Bike MS <bike ride name>
National MS Society Southern New York Chapter
2 Gannett Drive
White Plains, NY 10604
- If I mail checks to the Chapter office, will those donors be listed in my online ePledge Report?
Yes, after the donations are processed. In the meantime, you have the ability to enter check contributions into your own account by logging in to the Participant Center. Click on the My Progress button and then on the "Enter Gifts Received Offline" link.
- My donor wants a receipt for their donation? Will the Society send a letter to my donor?
Upon request
Learn More About Matching Gifts!
REGISTRATION
- I registered via the mail (or by fax), and do not have a username or password to access the My Account section of the National MS Society web site. How do I get a username and password?
If you provided us with an email address, the system should have sent you an email with a username and password. If there is no email address in your account, please contact the chapter by email, nyv@nmss.org and provide us with an address where you can receive emails from the Chapter. We will then create a username and password for you and send them to you.
- I registered online and have forgotten the Username and Password that I set up. How can I find my Username and Password?
Please send an email to nyv@nmss.org, and provide the full name you registered with, and make reference to the Bike MS ride you are registered for. We will create (or look-up) your username and password and email them to you.
- How do I log in to my account?
Go to http://www.webike4ms.org/ and click “My Participant Center” on the menu bar on the left it is towards the bottom. Enter your username and password, and click “Submit.”
|
